If We established live chat. It's grown to the point where many customers expect live chat. Based On analysis 9 out of 10 consumers said they expect to live chat as a means to get support from online. Live chat can have an important influence on user experience.
In the ages that have passed since businesses started adding live chat features to their websites, the options have drastically improved. And while that means you can now give a much better sense to your visitors, it also means that customers demand even faster responses and mobile-friendly options.
Also, happy customers are more likely to tell their buddies. According to American Express, happy customers tell nine people about their experience on average.
live chat availability is the absolute trust signal for your store.